Introduction

At swordplusflow, we understand that your privacy matters deeply. This policy explains how we collect, use, and protect your personal information when you interact with our image and speech recognition services. We've written this in plain language because legal documents shouldn't require a law degree to understand.

Our operations are based in Vietnam, and we comply with Vietnamese data protection laws as well as international privacy standards. When you work with us, you're entrusting us with sensitive information, and we take that responsibility seriously.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Contact details like your name, email address, and phone number when you reach out for services
• Company information including business name, industry, and project requirements
• Technical specifications and project files you share during consultations
• Communication records from emails, calls, and meetings
• Payment information and billing addresses for service transactions

Technical Data

For our image and speech recognition systems to work effectively, we may process:

• Image files and visual data you submit for recognition analysis
• Audio recordings and speech samples for voice recognition development
• System performance data and accuracy metrics
• Usage patterns and interaction logs with our recognition systems

How We Use Your Information

We use your information for specific, legitimate business purposes:

• Delivering the image and speech recognition services you've requested
• Customizing recognition systems to meet your specific requirements
• Communicating about project progress, technical issues, and service updates
• Processing payments and maintaining accurate billing records
• Improving our service quality based on your feedback and system performance
• Providing technical support and troubleshooting assistance

We don't use your information for marketing purposes without explicit consent, and we never sell your data to third parties. Our focus remains on delivering quality technical services, not monetizing your personal information.

Data Storage and Security

Where We Store Your Data

Your information is stored on secure servers located in Vietnam and, for redundancy purposes, on cloud infrastructure in Singapore. We choose data centers that meet international security standards and provide reliable service for our recognition systems.

Security Measures

We protect your information using multiple layers of security:

Your Rights and Choices

Under Vietnamese privacy laws and our commitment to fair data practices, you have several rights regarding your personal information:

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.

Data Deletion

You can request that we delete your personal information, though we may need to retain certain records for legal or contractual obligations. We'll explain what can be deleted and what must be kept.

Data Portability

If you want to move your recognition system data to another provider, we'll help export your information in a usable format. There's no charge for this service.

Processing Restrictions

You can ask us to limit how we process your information, though this might affect our ability to provide certain services. We'll work with you to find acceptable solutions.

Data Sharing and Disclosure

We share your information only in specific, limited circumstances:

• With cloud service providers who help us store and process data securely
• With payment processors for billing and transaction management
• When required by Vietnamese law or valid legal processes
• To protect our rights or investigate suspected fraud or security breaches

We never share client data between different projects or use your information to benefit other clients. Each engagement is treated as confidential and separate.

Data Retention

We keep your information only as long as necessary for business and legal purposes:

• Project files and recognition data: Retained during active projects and for 2 years after completion
• Communication records: Kept for 3 years to support ongoing client relationships
• Billing information: Retained for 7 years to comply with Vietnamese accounting requirements
• System logs and performance data: Automatically deleted after 1 year unless needed for security investigations

When retention periods expire, we securely delete information using methods that prevent recovery. You can request early deletion in most cases.

International Data Transfers

While we primarily operate within Vietnam, some data processing occurs on international cloud platforms in Singapore and other Southeast Asian locations. These transfers are protected by:

• Contractual agreements that require equivalent privacy protection
• Technical safeguards including encryption and access controls
• Regular audits of data handling practices by cloud providers
• Compliance with international privacy frameworks where applicable

Children's Privacy

Our services are designed for business clients and adults. We don't knowingly collect personal information from individuals under 16 years of age. If we discover we've received such information, we'll delete it promptly and notify the relevant parties.

Policy Updates

We review and update this privacy policy annually or when significant changes occur in our data practices. When updates affect your rights or how we handle your information, we'll notify you by email at least 30 days before changes take effect.

Major updates will be posted on our website with clear explanations of what changed and why. We believe you should understand how policy changes might affect your privacy.